Effective Date: August 1, 2025
This Privacy Policy (“Policy”) explains how GamePlan Global Solutions Inc. (“we,” “our,” or “us”) collects, uses, and protects your personal information when you access or use our website at https://gameplan.global (the “Website”), our application at https://app.gameplan.global (the “Service”), and any associated services offered under the product name GamePlan.
By accessing or using the Service, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your personal information as described below. If you do not agree with this Policy, please do not use the Service.
This Policy forms part of our Terms of Use and is governed by them.
1. Information We Collect and How We Use It
We may collect and use both personal and non-personal information when you access or use the Service.
1.1 Personal Information
“Personal Information” refers to data that identifies you as an individual. This may include:
1.1.1 Registering for an Account
- Contact information (e.g., name, company)
- Unique identifiers (e.g., email address, password)
We use this information to:
- Create and manage your account
- Deliver the Service
- Communicate with you
Billing information is processed securely by Stripe, our third-party payment processor. We do not store your payment details on our servers. View Stripe’s Privacy Policy.
1.1.2 Contacting Us
When you contact us via email, the Website, or the Service, we collect the information you provide (e.g., name, email, phone number, message content) to respond to your inquiry.
1.1.3 Device Information
We may collect device-specific information (e.g., hardware model, operating system, browser version, unique device identifiers) associated with your use of the Service.
1.1.4 Other Uses
We may also use your personal information to:
- Solicit feedback
- Improve the Service
- Inform you about new features
- Send newsletters or marketing materials (you may opt out at any time)
- Comply with applicable laws
1.2 Non-Personal Information
This includes data that does not directly identify you, such as aggregated usage statistics and de-personalized analytics derived from user activity.
1.2.1 Cookies and Tracking Technologies
We may use cookies and similar technologies (e.g., pixel tags or web beacons) to enhance the functionality of the Service, remember user preferences, and understand user interactions. These technologies help us analyze trends and improve the user experience. All such data is treated as non-personal and is not shared with third parties.
1.2.2 Server Logs and User Activity Tracking
We log detailed user activity and system information when you use the Service, including:
- Pages viewed
- Actions taken
- IP address
- Browser type
- Approximate location
This information is used solely to:
- Understand how our customers interact with the Service, including feature usage
- Guide product development and improve the overall user experience
- Diagnose and resolve technical issues by reproducing user actions
All such data is used internally by our team and is never shared with third parties, except as required by law. We do not use this information for advertising, nor do we sell or disclose it outside our organization.
2. Disclosure of Personal Information
2.1 Limited Disclosure
We do not sell, rent, or trade your personal information. We may disclose personal information only when required to comply with legal obligations, such as a court order, subpoena, or other lawful request by public authorities.
2.2 Data Processing
We use trusted third-party service providers to support the operation of the Service. These providers are contractually obligated to handle your personal information in compliance with applicable privacy laws.
Specifically:
- Microsoft provides our cloud hosting infrastructure. All personal information you provide is securely stored on Microsoft Azure servers.
- Stripe processes billing transactions on our behalf. We share your name, email address, and company name with Stripe to facilitate payment. All sensitive payment details (e.g., credit card information) are entered directly by you and stored exclusively by Stripe. View Stripe’s Privacy Policy.
We do not share your personal information with any other third parties for processing, marketing, or analytics.
2.2.1 Use of AI and Data Privacy
GamePlan includes AI-powered functionality provided through the OpenAI API. We are committed to protecting the confidentiality and security of all user data, including information submitted through AI prompts.
We do not use any user data submitted to the AI for model training or improvement, and neither does our AI provider, OpenAI.
“Data submitted through the OpenAI API is not used to train OpenAI models or improve OpenAI’s service offering.”
Additionally, OpenAI may retain API inputs and outputs for up to 30 days to provide the service and detect abuse. After 30 days, this data is deleted unless legally required to be retained.
For more details, see OpenAI’s Consumer Privacy Policy.
2.3 Business Transactions
If GamePlan is involved in a merger, acquisition, financing, or sale of assets, personal information may be disclosed to legal, financial, and business advisors or potential acquirers strictly as necessary to evaluate or complete the transaction.
Any such disclosure will be made under a confidentiality agreement or equivalent legal obligation, and personal information will be used only for the limited purpose of evaluating the proposed transaction and in accordance with this Privacy Policy.
If the transaction is completed, your personal information may be transferred to the acquiring entity as part of the business assets, subject to the same privacy protections described here.
3. Your Choices and Rights
You have the right to access and control your personal information. This includes the ability to:
- Withdraw consent to the collection, use, or disclosure of your personal information at any time (note: this may limit your ability to use certain features of the Service)
- Opt out of receiving promotional or marketing communications by following the unsubscribe link in our emails or by contacting us directly
- Access, correct, or request deletion of your personal information by contacting us at any time
Withdrawals of consent do not apply retroactively to data already processed in accordance with this Privacy Policy prior to the withdrawal.
4. Data Storage
All data is securely stored and processed on Microsoft Azure servers located in the United States. We rely on Microsoft’s enterprise-grade cloud infrastructure to ensure data availability, integrity, and security.
While our servers are located in the U.S., we comply with applicable Canadian privacy laws regarding the handling and protection of personal information.
5. Information Security
We employ industry-standard physical, digital, and operational safeguards to protect your information from unauthorized access, disclosure, or misuse.
We continually review and improve our security practices to align with evolving best practices and regulatory requirements.
6. Access and Control Over Personal Information
Under the Personal Information Protection Act (British Columbia), you have the right to:
- Access the personal information we hold about you
- Correct or update inaccuracies in your information
- Change your communication preferences
- Request the deletion of your personal information from our primary systems
You may exercise these rights at any time by contacting us. We will respond to such requests in a timely manner and in accordance with applicable laws. Please note that we may retain certain archived data as required by law or for legitimate business purposes.
7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
When personal information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this page periodically to stay informed. Your continued use of the Service after any updates constitutes your acceptance of the revised Policy.
9. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
GamePlan Global Solutions Inc.
#300 – 2083 Alma Street
Vancouver, BC V6R 4N6
Canada
You can also contact us through our Contact page.